Returns / Exchanges
I do not accept exchanges or returns based on incorrect size (unless I have accidentally sent you the incorrect size).
You are responsible for providing the correct ring or bracelet size. I have a page that may help you to find your ring size here. If there is any doubt about size, it is always best to get measured at a jeweler.
If something arrives broken please contact me right away.
Please note that CUSTOM ORDERS can not be refunded. If you order something then it has been made specifically for you and can not be sold to someone else.
I want you to be totally happy with your purchase. If for any reason you are unhappy with your product, I will be happy to replace or refund your purchase within reason on a case by case basis.
WITHIN THE UNITED STATES:
All parcels ship USPS first class with tracking. Once they leave the post office they usually arrive within 3-5 business days (if not sooner!).
Shipping prices depend on the size and weight plus your location. I ship regular USPS First Class which will usually arrive within 10-14 business days depending on your location. Sometimes it can take longer than this. I have seen international packages get held up in customs which can also add unexpected wait time.
According to the postal service a parcel may occasionally get held up in customs, or there may be a customs fee. You are responsible for finding out about your country's customs law and paying them. I will be able to provide you with a Customs # from the form I fill out at the post office.
I do not provide tracking numbers for international orders. If you would like to add tracking it will increase the shipping by approximately $25 (possibly more). This is something I will have to inquire about at the post office on a case by case basis but bear in mind that it can be a bit costly depending on your location. If you want a tracking number added please let me know.
If ordering for a special occasion it is always good to allow plenty of time.
Please let me know if you have any additional questions about international shipping.
When will my order actually ship?
Items that are *Made to Order* require the 7-10 days for production prior to shipping. I am often able to ship sooner. If you need something sooner please let me know and I will see what I can do!
Items that are "Ready to Ship" will go out within 3-5 business days. Again, if you need it sooner that can often be arranged.
Frequently Asked Questions
I see something I like but it is sold out. Can I place a custom order for something similar?
This is a possibility! The first thing to do is to contact me with specifics on what you are thinking and when you will need it by. Custom orders require a $35 deposit. Once the deposit is received, I will work with you to make your dream a reality.
I have have some sea glass that I would like made into jewelry. Is this something you can do?
This is also a possibility. Contact me with your request and please be sure to include photos with a commonly recognizable item in there for size reference (such as a coin). Please keep in mind that sea glass can be difficult to work with. Pieces that are well rounded and sit evenly (not wobbly) will look the best in fine jewelry.
Do you do collaborations in exchange for product and promotion?
The short answer is yes. I prefer to do collaborations with folks on instagram and with folks taking high quality photos. I will need to look at your content, how things are presented, and if our values line up, etc. Please have at least 10k in followers for serious inquiries. I am open minded for those with fewer followers if I feel a real connection to you and your work and especially your values (for example, I am vegan and anti plastic waste so folks who are promoting plant based lifestyles and taking care of our oceans get serious bonus points!). It's not just about pretty pictures. Also, thank-you for considering me for collaborations no matter who you are!